Last Updated: 19 August 2019
We will ask for your consent before we collect, use and disclose your Personal Information.
By accessing or using our Services, you agree to this Policy as well as to the Policy Wordings for any/all of the Insurance Providers that we work with.
Your policy booklet or policy declaration page may also contain further information about privacy matters with respect to the Insurance Provider that you choose to deal with and buy with.
What personal information do we collect and use?
“Personal information” is information about an identifiable individual, but not including aggregated information that cannot be associated with a specific individual, or information excluded under applicable privacy legislation or regulations, such as publicly available information or certain business contact information. Personal information includes but is not limited to:
your name and contact information (including you phone number and email address) your date of birth, your trip information (travel costs, dates and destination) your financial information your health and medical information (when applicable) and your claims history.
Information collected is used for social media invites & advertising (including Facebook, Twitter, Instagram, Pintrest, YouTube & LinkedIn), registeration for newsletters, and to contact you about our products/services and events.
Why and when do we collect your personal information?
We collect your personal information when you apply for insurance or get a quote.
We collect it to ensure we provide you with the coverage that is right for you and provide you with the best service possible. If you need to make a claim, we may need to collect additional medical information to help process the claim and to provide the best possible assistance and care. The information is used only as needed, by authorized personnel only and is maintained securely for the period required by law.
We will not disclose or share your Personal Information with others, unless we are authorized to do so by Law or you have expressly given us consent to do so. Exceptions to this include the Insurance Provider that you choose to apply or buy the policy with, and with our Insurance Advisors,
The information we collect may vary depending on the products you inquire about and services you access.
How do we protect your information?
The privacy and security of your personal information is our main priority. We have strict privacy and security measures in place to safeguard your personal information and prevent unauthorized access. Our employees are trained to be diligent about safeguarding personal information. Your personal information is held in a secured area, whether on site or off site, and can only be accessed by authorized personnel.We only share your personal information with third parties as needed and authorized by law. Any transfer of information is done through secured channels.
Your Online Privacy
You should also be aware that when you visit our websites, we collect certain usage data, such as the number of visitors we receive or what pages are visited most often. This data helps us to understand and improve the usefulness of the information of our services.
Cookies and other technologies
Following are the types of additional information
a. Device and Browser Information. For example, your hardware model, operating system, performance information, IP address, browser type and other identifiers sent along with browser requests.
b. Log Information. For example, for each request to our servers we record information including the timestamp of the request, the files accessed, IP address, referral URLs, and browser user agent information.
c. Location Information. For example, we may collect your location based on your IP address or other available identifiers such as third party app information or browser location requests.
d. Referral Information. For example, when your browser sends us a referral URL indicating that you have visited from a page that has linked to us, we record information about the link that referred you to us.
e. Tracking Tags. We use tracking tags, in the form of cookies and web beacons, in our websites, advertising campaigns, and emails to collect usage statistics.
f. Cookies and Local Storage. We use browser technologies such as cookies and local storage to collect and store information about you with you visit our website. These cookies include Google Analytics (a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website usage and to improve our services), Facebook Pixels(used for Analytics, Advertising, & Social Features that we use Facebook technologies to customize content and advertising, to provide social media features, and to analyze traffic to our website).
Device Information, Logging, and Local Storage
We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information).
When you use the website, we may automatically collect and store certain information in server logs. This may include: details of how you used the website, such as your search queries; pages visited; browser type; IP address; device manufacturer, brand, model, serial number, and software version; and time and date and duration of use.
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage and application data caches. Any personal information stored on your device will only be saved for the duration of your session on our website and will be erased once your sessions expires or closes. We take appropriate security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of the stored information.
We may retain third party service providers (such as Amazon Web Services™) to host the website or certain portions (including on the cloud), and to transfer, store and process data in Canada or any other jurisdiction in which we or our third-party service providers maintain facilities.
Data may be subject to the applicable local laws of that jurisdiction and may be accessible to the law enforcement and national security authorities of that jurisdiction.Hosting services and data provided through or stored on the website may be located in servers and data storage centres outside of British Columbia and/or Canada and may be subject to the applicable local laws of the jurisdiction where the storage centres are located. By using the website, you consent to us retaining such third-party service providers to host the website or certain portions (including on the cloud), and to transfer, process and store data in Canada or any other jurisdiction in which we or our third-party service providers maintain facilities.
You have the right to request access to your Personal Information to verify its accuracy.
For more information about our privacy practices or have questions, please contact us via email on email@example.com